7 Types of Managed IT Services

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We must uphold the importance of understanding and harnessing the power of managed IT services. From cloud services that provide unmatched scalability to strategic IT consulting aligning technology with your business goals, seven fundamental types of managed IT services can revolutionise how you conduct business.

Whether you are a small business striving for efficiency or a large corporation seeking customised solutions, leveraging managed IT services is essential to stay ahead in the competitive market. This comprehensive guide explores each category in detail, providing valuable insights and information to help you make informed decisions and drive success for your organisation.

What is Managed IT Services?

Managed IT services involve partnering with a third-party provider to outsource specific IT functions and responsibilities. As a business owner, you have a lot of responsibilities to take care of. Managing your website, servers, and data security can be difficult, especially when you are also trying to provide top-notch customer support. Fortunately, there is a solution: Managed IT Services.

A Managed Service Provider (MSP) helps you monitor your servers, ensure website uptime, conduct regular security audits, and provide 24/7 technical support. By outsourcing these critical IT functions to experts, you can focus on your core business activities and leave the IT management to the professionals. This way, you can enjoy a reliable and secure online presence that will keep your customers happy and help your business grow.

7 Core Types of Managed IT Services

Matrix Solutions Australia Types of Managed IT Services

Managed IT services cover many technology-related services that can significantly impact your business’s technology environment. You can choose specific types of managed IT services to meet your unique needs or fully managed services that cover all aspects of your IT infrastructure.

In addition to the fundamental infrastructure management, managed services encompass a wide range of services, including:

  1. Managed Cloud Services
  2. Outsourcing IT Services
  3. Managed Security Services
  4. Document Management System
  5. IT Strategy Consulting
  6. Data Backup and Disaster Recovery
  7. Virtual Chief Information Officer

1. Managed Cloud Services

Managed Cloud Services offer various options for managing and controlling a client’s cloud resources or infrastructure. These services are customised to meet specific needs, from migration and performance optimisation to security and compliance support, as well as proactive capacity management and resource scaling.

Three main types of Managed Cloud Services are:

  • Private Cloud
  • Public Cloud
  • Hybrid Cloud

A Private Cloud is a dedicated cloud computing environment exclusively used by organisations. It provides a secure and isolated environment for a specific business entity, with infrastructure, applications, and data hosted in a single-tenant environment, allowing for enhanced customisation options.

A Public Cloud is a managed cloud deployment model and computing service provided by third-party, public cloud service providers over the public internet. These services, such as servers, cloud storage, databases, networking, automation software, analytics, and applications, are accessible to public cloud users on a pay-as-you-go basis. The three types of public cloud are Software as a Service (SAAS), Platform as a Service (PAAS), and Infrastructure as a Service (IAAS).

A Hybrid Cloud combines public and private cloud services that work together as one. Integrating the two environments is essential to ensure smooth communication through various technologies such as virtual private networks (VPNs), dedicated connections, or application programming interfaces (APIs).

2. Outsourcing IT Services

IT outsourcing services are a common business practice where a company engages another expert IT company or service provider to manage its IT needs. Some companies outsource specific IT functions, while others outsource their entire IT operation. Outsourcing is more cost-effective than hiring in-house staff and frees up the company’s resources to focus on other areas.

The primary services offered by IT outsourcing companies include:

  • Optimising IT operations,
  • Supporting business operations and
  • Planning and implementing new IT projects

3. Managed Security Services

Managed Security Services (MSS) are cybersecurity services provided to clients by specialised service providers. They continuously monitor and manage security devices, critical assets, systems, and incidents to ensure the highest protection against cyber threats.

Maintaining an in-house cybersecurity team can be expensive and challenging. Outsourcing to a Managed Security Service Provider (MSSP) can provide businesses access to highly skilled cybersecurity professionals who can offer the same expertise and protection at a lower cost. Companies can benefit from various offerings with managed security services, including threat detection and response, vulnerability management, compliance monitoring, and security risk assessments. It allows them to focus on their core business activities while leaving cybersecurity concerns to the experts.

4. Cloud-based Document Management System

A cloud-based document management system is a digital platform that allows small to large organisations to access documents from any device and anywhere. NetDocuments is a premier cloud-based document management platform, revolutionising how organisations, particularly legal firms, handle their documents.
Recently, Matrix Solutions earned recognition as a NetDocuments Platinum Partner due to its exceptional sales performance, numerous NetDocuments certifications, and high customer satisfaction scores. Your organisation can capitalise on various advantages by implementing a document management system, such as:

  • Unified charge covering licensing and support
  • Elimination of the requirement for in-house server hardware and administration
  • Payment based on actual usage
  • Access to expert, dedicated, around-the-clock support
  • Secure storage location for all your data
  • Comprehensive disaster recovery and planning

5. IT Strategy Consulting

IT strategy consulting assists businesses and organisations in developing and implementing effective Information Technology (IT) strategies. IT consultants work with companies to identify areas where technology can improve business performance, maximise their IT resources, and recommend solutions to various business problems.

Many offer primary services for IT strategy consulting services, including:

  • IT strategy road mapping
  • Digitising business processes and models
  • Developing customer engagement strategies
  • Creating digital communication strategies
  • Conducting technology assessments
  • Automating business processes
  • Mapping customer journeys and experiences
  • Managing customer interactions
  • Assessing processes and systems

6. Data Backup and Disaster Recovery

Managed IT services include Data Backup and Disaster Recovery, which are essential for safeguarding digital assets. Data Backup involves regular secure copying of information to prevent data loss, while Disaster Recovery focuses on rapid system and data restoration post-disruption. Managed IT service providers offer comprehensive plans, ensuring business continuity and resilience against unforeseen events and providing proactive data protection for organisations.

7. Virtual Chief Information Officer (CIO)

The role of a virtual Chief Information Officer (vCIO) has become increasingly important. A vCIO is responsible for formulating, developing, and implementing strategic IT goals for a company.

They work closely with the management team to understand the company’s objectives and prepare a cost-effective plan. As key decision-makers, vCIOs take charge of the company’s IT infrastructure and ensure it aligns with the overall business strategy. With the growing demand for better IT strategy and infrastructure, the role of a vCIO has become crucial for the success of any organisation.

Industry-Specific Types of Managed IT Services

Different industries face unique challenges and opportunities that demand specialised IT solutions. Managed IT services can help you achieve this by streamlining processes, ensuring compliance, and driving innovation within specific industries, from healthcare to finance, legal, insurance, and real estate.

1. Healthcare Managed IT Services

The healthcare industry is one of the most complex and regulated industries. Due to its constant evolution and change, it requires a high level of IT support. Healthcare Managed IT services focus on implementing and managing technology solutions to enhance patient care, ensure compliance with healthcare regulations, and streamline administrative processes. This includes Electronic Health Record (EHR) systems, cybersecurity to protect patient data, and telemedicine infrastructure.

2. Financial Managed IT Services

The finance industry, including banks, private equity firms, and others, increasingly relies on technology to handle clients’ personal and sensitive information. Protecting consumer data is crucial to enhance their experience. However, managing the storage and retrieval of names, accounts, financial details, and transactions has always been challenging. Therefore, managed IT services for the finance industry are designed to secure sensitive financial data, ensure regulatory compliance, and optimise operational efficiency. These services include cybersecurity measures, fintech application development, risk management solutions, and the integration of advanced analytics for informed decision-making.

Read our latest blog to discover the 7 Benefits of Managed IT Services for Accounting Firms.

3. Legal Managed IT Services

Cybercriminals often target law firms due to the sensitive nature of their work and the large amounts of data they handle. A data breach can be extremely costly for law firms, causing millions of dollars in damages and putting millions of people’s personal information at risk. Managed IT Services for Law Firms are designed to cater to the specific needs of law firms, addressing the challenges of managing confidential client information and legal documents while ensuring compliance. It includes secure document management systems, case management software, and cybersecurity measures tailored to the unique requirements of legal practices.

4. Insurance Managed IT Services

The increasing demand for managed IT services in the insurance industry indicates information technology’s growing importance. The use of technology has resulted in significant profits for most insurance companies, making it mandatory for them to have their IT infrastructure. However, managing IT is only some people’s cup of tea. Insurance companies need specialised IT services that cater to their unique requirements for effective data management and security. It involves implementing advanced underwriting systems, claims processing solutions, and data analytics to assess risk.

5. Real Estate Managed IT Services

Real estate businesses heavily rely on technology to manage property transactions, including buying, selling, and renting. Managed IT services for Real Estate, focusing on digitising property management and transactions through property management software. These platforms streamline lease management, maintenance tracking, and tenant communications, enhancing operational efficiency.

Online transaction platforms provide a digital space for property sales, leases, and other real estate dealings. These platforms not only simplify the process for all involved parties but also contribute to reducing paperwork and accelerating transaction timelines.

These services use sophisticated data analytics tools to analyse market trends, property values, and buyer/seller behaviours. It helps in making informed decisions and improving the overall efficiency of the real estate business.

Why Get a Managed IT Service?

Choosing Managed IT Services is a strategic decision that goes beyond technology maintenance. It’s about securing a competitive advantage by ensuring a reliable, up-to-date IT infrastructure. By selecting Managed IT services, you can be confident that your technology is consistently updated, safeguarded, and optimised. This service enables you to concentrate on your primary strengths and accomplish your objectives without being concerned about IT-related problems.

How Managed IT Services Can Help Your Business?

Managed IT Services offer tangible benefits to businesses of all sizes. These services provide proactive problem resolution, resolving any IT issues before they become major problems. Additionally, companies can access cutting-edge technology, which can help them stay ahead of the competition. Managed IT Services also offer cost-efficient IT management, which lets enterprises save money while receiving top-notch IT support. Finally, enhanced security measures protect them from cyber threats, which are becoming increasingly common.

Managed IT services for small businesses provide a strategic avenue to level the playing field and focus on growth without being hindered by IT complexities. By embracing these services, companies can thrive in the competitive digital landscape and achieve their goals.

Tips to Choose the Right Managed IT Services for Your Business

Selecting the appropriate Managed IT Services provider is a critical decision to ensure that they align with your business objectives and are capable of providing the necessary support for your IT infrastructure.

To help you make a tailored, informed decision to your business requirements, here are some essential tips:

1. Consider your industry, the scale of your operations, and any regulatory requirements.

2. Look for an MSP with a proven track record of serving businesses like yours. A provider with experience in your industry is more likely to understand the specific challenges and requirements you face.

3. Thoroughly review the Service Level Agreements (SLAs). SLAs outline the scope of services, performance metrics, and response times. Ensure that the SLAs align with your business needs and expectations, including provisions for uptime guarantees and issue resolution procedures.

4. Seek client references and read reviews to gain insights into the provider’s reputation and customer satisfaction.

5. Assess the Managed IT Services provider’s disaster recovery and business continuity plans.

Matrix Solutions Can Help!

Partnering with Matrix Solutions means gaining access to top-notch IT services and a dedicated ally invested in your small business’s success. Our Managed IT Services provide a solid foundation for efficient, secure, and scalable technology solutions to help your business thrive.

At Matrix Solutions, we believe in building long-term relationships with our clients based on trust and ethical business practices. We offer all types of managed IT services, are passionate about what we do, and take pride in implementing strategic technology solutions that drive success for our clients. Let us help you take your business to the next level with our expert IT services and consulting. Reach out to us today!

FAQs on Types of Managed IT Services

If your business heavily depends on technology to carry out its daily operations but lacks the necessary expertise or resources to manage and maintain its IT infrastructure effectively, opting for managed IT services is an ideal solution.

Yes, managed services reduce total IT costs for businesses. This is because managed services offer predictable and transparent pricing models, often based on a subscription or service-level agreement (SLA). By doing so, organisations can avoid significant upfront investments in hardware, software, and specialised IT personnel. Moreover, managed services provide proactive monitoring and preventive maintenance, which helps identify and address issues before they escalate into costly problems.

A proactive managed services provider is beneficial for businesses as it helps them stay ahead of the curve by continuously assessing their IT needs, recommending and implementing relevant technologies, and ensuring that the IT infrastructure aligns with the organisation’s goals. Through regular reviews and updates of the IT strategy with a knowledgeable managed services partner, businesses can position themselves to take advantage of the latest trends and maintain a competitive edge in their industry.

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Matrix Solutions is the trusted partner for legal and finance businesses providing expert Managed IT Services with 25 years of experience. Contact us today!

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