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Managed IT services for Real Estate

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In the highly competitive and fast-paced world of real estate, efficiency is significant. Real estate firms must be able to swiftly and securely share and access files and stay connected with their team and clients. It is crucial for real estate firms to keep updated with the latest technological advancements to stay ahead of the game. This is where Matrix Solutions comes into the picture, with over a decade of experience in serving world-class managed IT services for real estate industry. 

With Matrix Solutions, we enhance your real estate business with modern technical approaches such as contact management, email marketing, transaction management, lead routing, and scheduling. 

We fasten your business processes with a robust IT infrastructure that provides you with a tailored and structured system accessible at your team’s convenience.

What are Managed IT Services for Real Estate?

Managed IT Services for real estate monitors and securely maintains the firm’s overall IT propositions and networks. Our IT experts set up an IT infrastructure on the firm’s behalf that resolves issues and prevents future problems. The managed IT service will continuously monitor the real estate business’s internet security and efficiency.

In the modern world, real estate businesses heavily rely on technology to manage buying, selling, and renting properties. Managed IT service providers help real estate firms avoid expensive and time-consuming internet-related issues. It gives your firm reliable security tools to protect important documents, enable safe mobile device access, and recover the company’s data through backups. The service provider will also give timely reports on IT-related problems and their solutions. 

Matrix Solutions Managed IT service also provides Cloud document management options to ensure your real estate firm’s easy access, storage and safety of confidential information. Managed IT providers also can manage software updates and compliance to keep systems updated and secure.

Managed IT services for Real Estate

Types of Managed IT Services for Real Estate

Various types of Managed IT services are available, each with unique shapes and features. Within an IT infrastructure, there are diverse subsectors that require specialised experts. Let’s explore the different types of Managed IT services suitable for the Real Estate industry. 

Network and Infrastructure Management

Network infrastructure management is about ensuring an organisation's infrastructure and important tasks work well. Its main motives are to create, manage, and solve problems related to the network.

Cloud Computing Services

Cloud computing stores and accesses data and programs using the internet. You can rent computing resources from anywhere because Cloud servers are usually powered through the internet. Information is stored in data centres with many interconnected computers, making it more secure. Cloud computing is useful for disaster recovery, scalability, mobility, and flexibility.

Data Backup and Disaster Recovery

Backing up and recovering data is essential for businesses in case of emergencies like data loss or corruption. Backup and disaster recovery (BDR) involves copying and storing files in a specific location and restoring them when needed. A BDR plan comprises policies and software solutions that ensure business continuity during security incidents. Typically, these plans include instructions on how to restore data correctly using the organisation's backup software.

Security and Compliance Services

Security compliance management involves checking systems, devices, and networks to ensure they follow the rules set by the government and industry standards for cybersecurity. This includes evaluating if they meet the requirements and guidelines set for cybersecurity within their industry and the local area.

Proactive IT Solutions for Agents

Hiring an managed IT service provider allows for 24x7 monitoring of your network and infrastructure, covering your office technological equipments, online presence, and cloud data. Proactive IT solutions use monitoring tools and regular maintenance to prevent issues, leading to less downtime and increased productivity for real estate agents. This helps agents focus on their core business activities while staying updated on technology needs, which can improve services for clients and give them a competitive advantage in the market.

Our Key Features of Managed IT Services for Real Estate

A managed IT service provider can assist real estate agencies in maintaining a secure and productive technology infrastructure. Let’s dive into the essential features to understand why managed IT services for real estate are rising and already in high demand.

Managed Security Services

Managed Security Services monitors and manages security devices, critical assets, systems, and incidents to ensure strong cybersecurity for your real estate firm. Matrix Solutions use advanced security tools, technologies, collaboration platforms, and processes to protect clients’ data and networks.

Managed IT Strategy

Managed IT Strategy helps your real estate business to maximise the use of information technology (IT) resources. The goal is to improve the firm’s business performance by using advanced technology for real estate effectively and addressing challenges. IT consultants at Matrix Solutions advise on system design, hardware and software selection, process automation, and data security. They also assist in upgrading existing systems, introducing new technologies, and managing projects.

Managed Cloud Services

Managed Cloud Service provides overall document management services on a Cloud database. The main responsibility is to ensure a business’s Cloud infrastructure functions efficiently and effectively. Matrix Solutions oversees all of your real estate firm’s Cloud aspects like migration, optimising performance, security, and compliance support.


IT consultants also help organisations create plans to upgrade their systems and processes, adopt new technologies, and manage projects. Besides their technical expertise, Matrix Solution’s IT consultants possess vital interpersonal skills such as communication, problem-solving, and project management.

Software and Application Management: Worldox

Worldox is software for businesses to store, manage, and organise electronic documents and files. It offers document security, search and retrieval, version control, and collaboration. Worldox ensures that important documents are secure and not misplaced or mishandled. In addition, it eliminates the need to search for physical papers, emails, or other files, saving time and increasing productivity by allowing professionals to concentrate on high-value tasks.


Our service of cyber security provides a robust security system for your real estate’s electronic systems, computers, mobile devices, servers, data, and networks against malicious attacks. For businesses, it’s essential to protect their data from loss and tampering, and cyber security is a key factor in achieving this goal. This includes ensuring the security of sensitive data, protected health and law-abiding information, personally identifiable information, intellectual property, and personal and government/business information.

Matrix Managed

At Matrix Solutions, we provide tailor-made hosting services for desktop and network solutions according to the unique requirements of your real estate business. Our Matrix Managed service handles your IT concerns and boosts security. Our motive is to deliver efficient database management solutions to your firm’s IT usage and simplify it by adapting, installing, and managing software.

Get in touch with us to understand about our premium IT management services.

The Benefits of Managed IT services for Real Estate

Managed IT services provide real estate companies with comprehensive technology management and support. With a team of skilled technology specialists who can tailor solutions to their needs, real estate firms can benefit greatly from these services. Let’s dive into the advantages that managed IT services offer to real estate businesses:

Increased Efficiency and Productivity

Managed IT services provide several ways to enhance the efficiency and productivity of real estate companies. Matrix Solutions proactively maintain and monitor IT systems and infrastructure to identify and fix potential issues, ease the workflows with automation tools, offer access to the latest technologies, ensure enhanced security against potential threats, and provide 24/7 support. These benefits lead to increased productivity and efficiency for real estate businesses.

Improved Data security and compliance

Managed IT services are a viable solution for real estate firms to tackle the difficulties of maintaining data security and compliance. By delegating IT management to expert service providers in Matrix Solutions, companies can enjoy multiple services such as data encryption, firewalls and antivirus protection, backup and disaster recovery, and compliance monitoring and reporting. With these resources, real estate firms can strengthen their data security, safeguard sensitive information, and uphold client trust.

Minimised Downtime and IT-related Issues

Real estate firms that rely on IT systems can face complications and slow operations due to IT-related problems. Matrix Solutions’ managed IT services offer solutions for real estate to minimise such downtime and enhance cybersecurity through risk assessment, employee training, network monitoring, backup and recovery, and endpoint security.

Enhanced Cybersecurity

Managed IT services can enhance cybersecurity for real estate firms by providing trained professionals with expertise in cybersecurity. Outsourcing IT functions to Matrix Solutions enables advanced security measures that protect against cyber threats like data breaches, malware, and phishing attacks. Proactive monitoring and maintenance can identify potential security vulnerabilities before cybercriminals exploit them.


Matrix Solutions’ managed IT services are a cost-effective solution for real estate firms to maintain reliable and secure IT systems, leading to optimised operations and reduced costs. By utilising these services, real estate firms can avoid hiring in-house IT staff and minimise revenue loss due to downtime.

Choosing the Right Managed IT Provider for Real Estate

Selecting the right managed IT provider is essential for any successful real estate firm. Let’s examine some of the important factors to consider when selecting a managed IT provider for your real estate firm:

Assessing IT Needs

It’s important to assess your real estate firm’s IT needs before selecting a managed IT provider. The process should involve evaluating the current state of your IT systems, understanding areas for improvement, and establishing your objectives for managed IT services. It’s crucial to also check on your potential cybersecurity risks. When searching for a provider, consider their experience, the range of services they offer, and their level of customer support.

Choosing the Right Managed IT Service Provider

When choosing managed IT services for real estate firms, assess their industry experience, expertise, and range of services. Try opting for providers who have worked with real estate firms and can offer a comprehensive suite of IT services that meet your real estate firm’s needs. Also, consider the level of customer support offered. Providers with 24/7 real estate support services offer proactive monitoring and maintenance of your firm’s IT systems and resolve issues quickly and efficiently.

Developing a Service Level Agreement (SLA)

Another important factor is developing a service level agreement (SLA). A Service Level Agreement is an agreement letter outlining the expectations and responsibilities of both the managed IT provider and the real estate firm. It defines the scope of work, service level expectations, response times, and penalties for non-compliance. An SLA establishes trust, provides a framework for issue resolution, and helps manage costs by ensuring the delivery of agreed-upon services and communicating any changes or additional services in advance.

Regular Communication and Reporting

To choose the right managed IT provider for your real estate firm, it is essential to prioritise effective communication and reporting. This involves establishing clear communication channels to ensure the provider fully understands your needs and expectations. Regular meetings allow prompt addressing of any issues and help create a strong partnership between your real estate firm and the provider.

Evaluating and Adjusting Service Levels

When selecting a managed IT provider for your real estate firm, it is crucial to assess and modify service levels as required. The provider should be adaptable and able to accommodate your changing needs, and frequent SLA reviews can ensure that service levels are met. It is also essential to have open communication and feedback.

Why Choose Matrix Solutions For Real Estate IT Solutions?

Matrix Solutions is a well-known managed IT services provider for the real estate industry in Australia, with over ten years of experience. It has been the choice of a large number of firms, and here are a few prominent reasons why:

Our Experience and Expertise

Matrix Solutions is a reputable and established name in information technology, having built a legacy of more than ten years. Leveraging our expertise in serving various industries with their IT needs, Matrix Solutions ensures that their client's IT needs, such as server management, network security, and software solutions, are met with exceptional quality.

World-class Managed IT Solutions

Matrix Solutions provides world-class managed IT solutions to various sectors, including real estate. With a team of skilled professionals, Matrix Solutions ensures our clients' IT systems operate smoothly and efficiently. We carry over 10 years of experience and our team comprise of industry experts. The customer-centric approach we take and our proven track record further solidify our position as the preferred IT solutions provider.

24/7 Support and Monitoring

Matrix Solutions' managed IT service offers continuous support and monitoring to maintain the standard level operation of your real estate business's IT infrastructure. We take a proactive approach to IT support and maintenance, working to identify and resolve issues before they escalate into major problems, which can cause expensive downtime.


With Matrix Solutions' managed IT services, real estate businesses can reasonably manage their IT expenses while ensuring their IT systems' reliability and quality. Matrix Solutions provides managed IT services for real estate that are both affordable and of high quality, designed to meet the specific standard of the real estate industry. Our customised IT solutions increase the productivity and efficiency of real estate companies by providing necessary IT infrastructure and support.

Proven Track Record

Matrix Solutions has a proven track record of numerous successful IT project executions and satisfied clients, thanks to our extensive experience in IT management spanning over a decade. Real estate firms can confidently rely on Matrix Solutions to provide dependable and effective IT support, which is crucial for staying ahead in the digital age. With Matrix Solutions as your IT partner, you can focus on primary real estate business operations, leaving the IT infrastructure in capable hands.

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Anthony R. Smith - IT Management Consultant

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