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Password Reset Portal - Reset

Home / Support/ Password Reset Portal – Reset

Users are required to enroll prior to using the password reset utility. Please click here to enroll.

Click the following link to reset your password

Click Reset Password

Enter your Domain User Name.  This is the name you use to login to your MatrixCloud Desktop, (include the domain) e.g. mtrx\firstname.lastname

Then click Continue


Select where you want to receive the verification code, and click Continue


You will receive an email (sent to your alternate email account) or sms with an Verification Code. Enter this code on the webpage, then you will then be asked to enter in a new Password. This screen will also show you the Password Policy Requirements. These requirements must be met, otherwise it will not allow you to change your Password.


Once your new Password has been entered and you select Reset Password you should get the following screen and your Password has been successfully reset.


To download a copy of these instructions as a pdf click here

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The team at Matrix Solutions have been an integral part of our success over the past two decades. It’s like having an enterprise level IT department in the next room.

Cas Antunes
Director: Antunes Lawyers

Since 2008, we have relied on the team at Matrix Solutions to handle all of our IT needs. The MatrixCloud hosted desktop has allowed us to work from anywhere without interruption.

John Quinn
Principal: John R Quinn & Co.

The team at Matrix Solutions have a great understanding of the technical requirements of a law firm. Their prompt service and communication delivers to our firm a valued advantage.

Leanne Warren
Principal: Leanne Warren & Associates
Anthony R. Smith - IT Management Consultant

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