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Managed IT Services

Provider in Australia.

Scale your business with our Managed IT Services and Support.

Why Choose Matrix Solutions For Managed IT Services In Australia?

Choose Matrix Solutions for exceptional Managed IT Services in Australia. With more than 20 years of experience, Matrix Solutions is the trusted Managed Services Provider. Our services offer personalised solutions in Managed Cloud Services, Managed Security Services, Document Management Systems, Network Management, and comprehensive management of your organisation’s IT infrastructure.

As a leading Managed IT Services Provider, we deliver our customers customised, high- quality, effective, and cost-effective solutions. We specialise in serving industries like individual professionals, law firms, real-estate, financial, and insurance companies. Focusing on these industries, we provide the best in class IT Outsourcing Services
tailored to their unique needs. Our main goal is to help small and midsize enterprises (SMEs) grow through Comprehensive IT Solutions.

Managed IT Services Australia

Our Managed IT Services in Australia Includes:

Managed Cloud Services

Managed Cloud Services

Make your online work easy and safe with our Managed Cloud Services. We keep your data secure and accessible anytime.

Outsourced IT Services

Outsourced IT Services

Let us handle your tech problems with our Outsourced IT Services. We make sure everything runs smoothly, so you don't have to worry.

Managed Security Services

Managed Security Services

Stay safe from online threats with our Managed Security Services. We protect your info and keep the intruders out.

NetDocuments-Cloud Based Document Management System

NetDocuments

Organise your documents better with NetDocuments. Find and share files easily, all in one safe place online.

IT Consulting Services

IT Consulting Services

Get smart advice on your tech with our IT Consulting Services. We help you make the best choices for your business.

Virtual CIO Services

Virtual CIO Services

Have a tech expert on your team with our Virtual CIO Services. We guide your IT decisions to help your business grow.

Your Trusted Partner for Managed IT Services in Australia

Matrix Solutions earned the honor of being a NetDocuments Platinum Partner for its outstanding sales performance, impressive earnings, extensive maintenance of NetDocuments certifications, and achievement of high customer satisfaction scores.

NetDocuments- Platinum Partner, Sales Expert, Trainer, Implementation Expert, Migration Expert

Why Your Business Should Invest in Our Managed IT Services?

Our Managed IT Services help businesses in Australia improve operational efficiency, enhance security, and benefit from expert consulting. We deliver innovative technology solutions tailored to your needs, providing simple yet powerful IT support that fits your enterprise’s challenges and goals. Trust us to be your growth partner, leveraging cutting-edge technology to power your business forward.

How we help?

Why Business Should Invest in Our It management services

Frequently Asked Questions

What Are Managed IT Services?

Managed IT services involve outsourcing specific tasks to a third party, often for business IT needs. This model helps cut costs, enhance service quality, and allows in-house teams to focus on tasks directly related to their business.

What Is The Difference Between IT Services And Managed IT Services?

IT Services are reactive, addressing specific IT problems as they arise, usually on a project or transaction basis, with variable costs and flexibility in usage. Managed IT Services, on the other hand, are comprehensive, proactive solutions provided under a subscription model, focusing on continuous monitoring, management, and prevention of IT issues with predictable costs.

What Is Included In Managed IT Services?

Managed IT Services is an outsourced solution where a third-party provider handles the comprehensive management of an organization’s IT needs, including monitoring, maintenance, cybersecurity, and support on a subscription basis. On the other hand, Staff Augmentation is a flexible approach involving temporarily hiring external professionals to supplement and enhance the existing workforce for specific projects or to address skill gaps, allowing the client direct control over the augmented resources.

Why You Need Managed IT Services?

Managed IT services take a proactive approach by closely monitoring and taking care of IT systems to ensure everything runs smoothly. With managed IT, you get a team of experts who are ready to help whenever you need support. Hiring a managed IT service provider lets you focus on your business without stressing about everyday IT problems.

Who Needs Managed IT Services?

Managed IT services are beneficial for various individuals and businesses. If you depend on technology for your daily tasks, these services can be helpful. This applies to small businesses, large enterprises, non-profits, and even individuals with advanced IT requirements. In simple terms, if you use computers, networks, and digital systems in your work or daily activities, managed IT services help make sure everything runs smoothly and securely.

How Do I Choose A Managed IT Service?

Choosing a managed IT service is a critical decision for any business, and a comprehensive approach involves evaluating various factors. Some of those factors are:

  • Identify specific IT requirements and the scale of support needed.
  • Look for industry experience and technical certifications.
  • Ensure they provide essential services like cloud and cybersecurity.
  • Check client testimonials and reviews.
  • Inquire about their support response time.
  • Choose a provider that can grow with your business.
  • Verify their adherence to industry regulations.
  • Compare pricing and overall value.
  • Review Service Level Agreements and contract terms.
  • Ensure they use current technology and infrastructure.
  • Look for clear communication and regular updates.
  • Ensure their business culture aligns with yours.

What Is The Difference Between Managed Services And Outsourcing?

Managed services involve comprehensive outsourcing of specific IT functions, focusing on continuous support and proactive management through a subscription model. Outsourcing, in contrast, is a broader concept where specific tasks or functions are selectively delegated to external third-party vendors, and it may not necessarily cover the entire scope of an organization’s operations.

Are Managed Services Worth It?

Managed IT services are a highly cost-effective solution, especially for small and medium-sized businesses. This approach, characterized by comprehensive support, proactive maintenance, and specialized expertise within a predictable subscription model, proves advantageous for smaller enterprises with budget constraints. The continuous monitoring and efficient issue resolution provided by Managed IT services outweigh costs, enabling businesses to maintain a secure and efficient IT infrastructure without needing an extensive in-house IT team. This, in turn, allows them to focus resources on core business activities and growth.

What Is The Difference Between Managed IT Services And Staff Augmentation?

Managed IT Services is an outsourced solution where a third-party provider handles the comprehensive management of an organization’s IT needs, including monitoring, maintenance, cybersecurity, and support on a subscription basis. On the other hand, Staff Augmentation is a flexible approach involving temporarily hiring external professionals to supplement and enhance the existing workforce for specific projects or to address skill gaps, allowing the client direct control over the augmented resources.

What Are Managed IT Infrastructure Services?

IT infrastructure management service (IMS) involves overseeing and controlling technology, information, and data in a proactive manner. This includes managing everything from individual computer setups to networking, storage, data, security, and cloud-based services. It also extends to the people responsible for ensuring that everything functions smoothly.

How Much Does Managed IT Services Cost In Australia?

Managed IT services in Australia can cost anywhere from $75 to $300 per user in general. A price may vary depending on the diverse range of services and levels of support available, and businesses can choose the tier that best fits their requirements and budget.

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The team at Matrix Solutions have been an integral part of our success over the past two decades. It’s like having an enterprise level IT department in the next room.

Cas Antunes
Director: Antunes Lawyers

Since 2008, we have relied on the team at Matrix Solutions to handle all of our IT needs. The MatrixCloud hosted desktop has allowed us to work from anywhere without interruption.

John Quinn
Principal: John R Quinn & Co.

The team at Matrix Solutions have a great understanding of the technical requirements of a law firm. Their prompt service and communication delivers to our firm a valued advantage.

Leanne Warren
Principal: Leanne Warren & Associates
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Anthony R. Smith - IT Management Consultant

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