Empower Your Business with Outsourced IT Solutions from Matrix Solutions
In the rapidly evolving digital age, businesses are constantly looking for ways to optimise their processes, enhance efficiency, and stay ahead of their competitors. Outsourcing IT services to reliable professionals is one of the most effective strategies for achieving these goals. That’s where Matrix Solutions comes in - a leading Managed IT Services Provider based in Australia. We offer exceptional outsourced IT solutions tailored to meet the unique needs of businesses of all sizes.
Why Organisations Choose Fully Outsourced IT Services
Many organisations move to fully outsourced IT when the cost, risk, and complexity of internal IT staffing start to outweigh the benefits. A managed model can provide clearer accountability, steadier service delivery, and better risk control. Fully outsourced IT is often a strong fit for organisations that:
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Need stable, secure IT operations
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Operate in regulated or risk-sensitive environments
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Want to reduce dependency on internal IT resourcing
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Prefer a single partner responsible for outcomes (not just tasks)
Let our team of IT professionals take care of your IT services while you focus on maximising profits
Outsourcing your IT services to Matrix Solutions can help you eliminate the hassle of IT management and support. It will save you valuable time and resources, which you can utilise to focus on the growth of your business and maximise profits. Our proactive approach to IT management ensures we identify potential issues and address them before they escalate, minimising downtime and keeping your business running smoothly.Take your business to the next level with Matrix Solutions. Outsource your IT services to us, and let us guide you through the complexities of the digital landscape.
What You Get When You Outsource Your IT Environment to Us
When you engage Matrix Solutions for outsourced IT services, responsibility is not fragmented. We take end-to-end ownership of your core IT operations, security posture, and infrastructure performance. That removes ambiguity, reduces risk, and ensures accountability sits with a single, experienced partner.
IT Operations Ownership
Matrix Solutions operates as your dedicated IT function. We own the day-to-day operation of your IT environment, including:
• Proactive system monitoring
• Incident management and escalation
• Patching and maintenance coordination
• Performance optimisation
• Vendor coordination and follow-through
Issues are identified, prioritised, and resolved without relying on internal teams for technical delivery. The result is steadier operations, fewer handovers, and fewer disruptions.
Security and Risk Management
Security is embedded into how we operate, not treated as an add-on. Matrix Solutions owns the management of your security controls and operational security processes, including:
• Threat monitoring and escalation pathways
• Managed Detection & Response (MDR) options (where required)
• Vulnerability management (identify, prioritise, and remediate)
• Policy-aligned control uplift (e.g., MFA, patching, backups, access governance)
• Compliance support aligned to frameworks such as the ACSC Essential Eight and ISO 27001-style requirements (as applicable)
This helps keep your controls aligned to risk and compliance expectations without adding workload to your internal team.
Infrastructure and Platform Management
Matrix Solutions owns the reliability and performance of your IT infrastructure on-prem, cloud, or hybrid, including:
• Servers and core line-of-business systems
• Networks, connectivity components, and firewall configuration (as scoped)
• Cloud platforms and identity services (where in scope)
• Backups and resilience measures
By taking ownership of infrastructure management, we reduce downtime, improve system resilience, and ensure technology supports business objectives rather than constraining them.
Let us be your Long-Term Outsourced IT Service Provider
At Matrix Solutions, we recognise the crucial role of technology in the success of modern businesses. Our dedicated team of experienced IT professionals aims to be your long-term partner in harnessing the power of technology to drive growth and innovation. By outsourcing your IT services to us, you gain access to expertise and experience to help your business progress.
Outsourced Services We Provide At Matrix Solutions
Matrix Solutions delivers outsourced IT services built around operational ownership, modern security, and practical governance. Our core services include:
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Managed Cloud Services
We deliver end-to-end outsourced cloud services that help you adopt and run cloud platforms without the ongoing operational burden. This includes cloud migration planning and delivery (where required), deployment and configuration, ongoing optimisation, and support for hybrid environments, so cloud capability stays secure, efficient, and scalable.
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IT Consulting Services
Our consultants help organisations make informed IT decisions and prioritise improvements that deliver real value. We support infrastructure uplift planning, cybersecurity uplift and project delivery, technology selection, and roadmap development aligned to business objectives, budgets, and risk requirements.
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Managed Cyber Security (MDR, SIEM/EDR/XDR Support)
Moving beyond basic antivirus, we support modern detection and response with options for Managed Detection & Response (MDR), SIEM/EDR/XDR-aligned monitoring and escalation (where applicable), and coordinated incident response support. The focus is on early detection, fast action, and clear reporting that works for both technical teams and leadership.
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24/7 Monitoring, Service Desk & Operational Support
We provide always-on oversight of your IT environment, with monitoring across key systems (as scoped) and a responsive service desk to keep users productive. Our team manages triage, escalation, incident coordination, and vendor follow-ups, with reporting that gives you clear visibility into performance and recurring issues.
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NetDocuments (Platinum Partner)
As Certified Platinum Partners, we specialise in the implementation and support of NetDocuments for professional firms that need stronger document governance. We help teams improve collaboration and information control while supporting secure remote work and matter-based workflows in a controlled, compliant environment.
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Virtual CIO (vCIO) Services
We provide executive-level technology leadership without the full-time cost. vCIO support includes roadmap planning, budgeting and lifecycle planning, governance and risk-aware decision support, and structured business reviews that keep priorities aligned and avoid reactive technology spend.
Unlock Business Success with Matrix Solutions
Outsourcing to Matrix Solutions offers cost efficiency, access to specialised skills, scalability, risk mitigation, and improved focus on client service. Let us help in positioning your business for success.
Service Tiers And How Pricing Works
To make scope and accountability clear, most organisations choose a tiered approach, then add security or governance uplift where needed.
Typical Service Tiers
Best for organisations that want reliable day-to-day IT operations: service desk, monitoring, patch governance, backup oversight, and baseline security hygiene.
Adds deeper security coverage: vulnerability management, stronger endpoint/cloud controls, and more structured governance/reporting.
Designed for higher-risk or regulated environments requiring modern threat detection and response, including MDR options and faster response pathways.
What Pricing Usually Depends On
Rather than vague “per device” promises, we scope pricing based on the realities of your environment, such as:
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Number of users and devices
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Number of sites and critical systems
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Cloud complexity (Microsoft 365, Azure/AWS, hybrid)
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Compliance requirements (Essential Eight uplift, ISO 27001-style governance)
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Security needs (MDR, vulnerability cadence, reporting depth)
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Support hours and response requirements
You’ll get a defined scope, clear responsibilities, and a service model that matches your risk and operational needs.
Our Field Of Expertise
At Matrix Solutions, we pride ourselves on our expertise in delivering managed IT services uniquely tailored to the specific needs of businesses operating across various industries. We deliver outsourced IT services for organisations where reliability, security, and compliance are critical to daily operations.
Managed Outsourced IT Services For Law Firms
Law firms benefit from full IT outsourcing where document systems, security controls, and uptime directly impact client service and compliance. Outsourcing reduces reliance on internal IT while improving governance and stability.
Managed Outsourced IT Services For Financial Industries
Financial services organisations outsource IT to reduce operational risk, support audit readiness, and ensure systems remain secure and available without internal complexity.
Managed Outsourced IT Services For Insurance Companies
Insurance businesses rely on outsourced IT to support secure access to policy and claims systems while maintaining continuity, data protection, and compliance obligations.
Managed Outsourced IT Services For Real Estate
Real estate organisations outsource IT to ensure transaction platforms, document access, and collaboration tools stay reliable, especially during peak activity periods.
Get The Competitive Edge Over Your Competition
In today's highly competitive business environment, staying ahead of the curve is essential for success. You can achieve a significant competitive advantage by choosing Matrix Solutions as your outsourced IT service provider. The designs of our comprehensive suite of IT services enhance your operational efficiency, improve productivity, and ensure smooth business continuity. Whether you need help with network security, cloud computing, data backup, or IT infrastructure management, we’ve got you covered.
How Do You Get Started With Matrix Solutions’
Outsourced IT Services?
Outsourcing your IT services with Matrix Solutions is a straightforward and seamless process. Speak to an IT consultant, fill out the form, and let us handle your IT infrastructure. Here's a step-by-step guide to get started:
Speak to an IT Consultant
We’ll understand your operational needs, risk profile, compliance requirements, and current environment, then recommend a managed model that fits.
Confirm Scope and Requirements
We’ll collect the essentials (users, devices, sites, systems, cloud setup, required response times, compliance needs) so responsibilities and outcomes are clearly defined.
Onboard and Stabilise
We implement the agreed tooling, monitoring, support processes, and security baseline, then address urgent risks first so operations become stable quickly.
Outsourced IT Without the Operational Burden
Once IT ownership is consolidated under a single accountable partner, your environment becomes more predictable, secure, and easier to govern.
Customer testimonials
Hear from our satisfied customers
The best way to showcase our commitment is through the experiences and stories of those who have partnered with us.
The team at Matrix Solutions have been an integral part of our success over the past two decades. It’s like having an enterprise-level IT department in the next room.
Cas Antunes
Antunes Lawyers
Increase in client satisfaction
Since 2008, we have relied on the team at Matrix Solutions to handle all of our IT needs. The MatrixCloud hosted desktop has allowed us to work from anywhere without interruption.
John Quinn
John R Quinn & Co.
Documents securely managed in the last 4 months
The team at Matrix Solutions have a great understanding of the technical requirements of a law firm. Their prompt service and communication deliver to our firm a valued advantage.
Leanne Warren
Leanne Warren & Associates
Increase in cloud service deployments compared to last year
FAQs on Outsourced IT Services
IT outsourcing involves partnering with a trusted provider to access expertise, enhance efficiency, and drive innovation rather than just hiring cheaper labour overseas. The focus is on providing high-quality solutions tailored to meet specific business needs.
Partnering with a reputable managed IT services provider like Matrix Solutions can ensure reliable outsourced hardware. We work with trusted vendors to deploy high-quality and dependable equipment while providing proactive monitoring and maintenance. It helps minimise downtime and disruptions to your business operations.
Outsourcing IT services can be a cost-effective way to gain access to expertise. Still, it can also cause disruptions if not managed properly. Factors such as transition periods, communication challenges, cultural differences, reliance on external factors, and security concerns can contribute to work disruptions. Mitigating these risks requires thorough planning, clear communication, and strategic partnerships with reputable providers. By taking these steps, businesses can maximise the benefits of outsourcing without compromising their operations.
We have extensive experience working with clients and partners across different time zones. Our team utilises effective communication tools and strategies to ensure collaboration and alignment. We offer flexible support options, including round-the-clock availability, that cater to the needs of our clients and partners in different time zones.
Ready To Outsource IT With Clear Accountability?
If you want a single partner to own your IT operations: 24/7 monitoring, modern security (MDR), vulnerability management, endpoint/cloud controls, and compliance support, Matrix Solutions can help.
Talk to our team to scope the right tier and build a managed model that fits your organisation.
Featured Resources
Managed IT Solutions Info Pack
Matrix Solutions provides tailored hosted desktop and network management solutions to professional firms.
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Customer service automation
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Personalised email campaigns
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Landing page creation
Cloud Security Check List
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Enhanced engagement
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User-generated content
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Competitive advantage
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File sync and sharing
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Automatic backup
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File recovery