Why Should Law Firms Use Managed IT Support and Services?
Managed IT services for law firms provide tailored solutions that address the distinct challenges and confidentiality needs of the legal sector. IT solutions and support enhances focus on legal work, provides robust security, ensures regulatory compliance, and improves operational efficiency.
Here’s how Law Firm Managed IT Services help:
Focus on What Matters Most
Managed IT services allow legal professionals to focus on delivering outstanding client outcomes without being distracted by technical issues or IT management. This frees up valuable time and resources, turning technology into an asset rather than a hindrance.
Stay Compliant with Industry Standards
Legal firms must comply with strict regulations on data privacy and confidentiality. Managed IT services help ensure your firm’s IT infrastructure meets legal requirements and industry standards, reducing the risk of fines and reinforcing your commitment to compliance.
Boost Efficiency and Productivity
Effective IT support streamlines workflows and reduces downtime, helping law firms work smarter and faster. From managing case files to enabling seamless communication, IT solutions such as digital dictation and cloud-based tools like Microsoft 365 increase productivity and collaboration.
Scalable IT Solutions for Growth
As law firms grow, their IT needs evolve. Managed IT services offer scalable solutions, ensuring your infrastructure stays current and adaptable to future challenges and technological advancements, while supporting the firm’s expansion.
Predictable IT Costs and Better Financial Planning
Managed IT services often offer fixed monthly pricing, helping law firms budget effectively without surprise costs. This model leads to better financial management and improved ROI through continuous IT strategy reviews.
Expertise in Legal-Specific Technologies
Managed IT providers are well-versed in legal industry tools like LEAP, Lexis Affinity, and Microsoft’s legal solutions. Their expertise ensures seamless integration of these applications and faster resolution of any issues.
Minimized Downtime and Reliable Support
With 24/7 system monitoring, managed IT services ensure your firm’s operations run smoothly. Proactive maintenance and immediate technical support reduce downtime, allowing your team to stay productive.
Strategic IT Partnership
Beyond everyday support, Managed IT services offer strategic guidance through services like Virtual CIO and IT consulting. This partnership helps align your IT strategy with long-term goals and enhances your firm's technological capabilities.
Increased Flexibility and Accessibility
Cloud-based IT solutions provide greater flexibility, allowing staff to access files and collaborate from anywhere. This ensures business continuity and supports remote work, keeping communication with clients and colleagues seamless.
Our Managed IT Services For Law Firm Includes
Tailored IT solutions to optimise law firm business operations, helping you work smarter, not harder.
Efficiency meets intelligence
Why Choose Matrix Solutions for Law Firm Managed IT Services in Australia?
Matrix Solutions is the ideal IT partner for law firms, offering tailored solutions that directly address the unique needs and challenges of the legal sector.
1. Expertise in Legal-Specific IT Support
With over 20 years of experience in the legal sector, we specialize in providing legal-specific IT support that seamlessly integrates with legal software like NetDocuments and Worldox, ensuring your firm’s technology is always optimized for legal work.
2. Top-Notch Data Security, Protection and Compliance
We deliver comprehensive and advanced cybersecurity solutions to ensure your firm’s IT infrastructure complies with Australian privacy laws and industry regulations, safeguarding sensitive client data from breaches, ransomware, and other cyber threats.
3. Scalable IT Solutions for Growth
We offer flexible, scalable IT services that adapt as your firm grows, providing the technology support you need to handle increased demand, evolving workflows, and new software integrations without large upfront costs.
4. 24/7 Support and Reduced Downtime
With round-the-clock monitoring and immediate access to expert support, we ensure that your systems run smoothly, minimizing downtime and allowing your team to stay focused on delivering high-quality legal services.
Common Security Risks Facing Law Firms
According to the IBM Cost of a Data Breach Report 2025, the average cost of a data breach in 2025 is AUD $4.26 million, an increase of 5.7% from the previous year.
The Office of the Australian Information Commissioner (OAIC) received 527 breach reports across Australian industries in just six months during 2024. In the first half of 2024, 11 attacks have already been reported globally.
The legal sector is increasingly targeted by cyberattacks, with ransomware incidents hitting a peak in 2023. There were 45 confirmed attacks, impacting over 1.6 million records—a 615% increase from 2022.
In Australia, a major breach occurred in April 2023, when commercial law firm HWL Ebsworth was hit by a cyberattack that exposed 4 terabytes of data. This included sensitive information from 62 Australian Government entities, such as legal advice and PII.
The Legal and Professional Services (LPS) sector remains a prime target for cybercriminals. In 2024, it ranked sixth globally for ransomware and data theft attacks, with about 400 organizations publicly named by ransomware groups like Black Basta, RansomHub, and BianLian.
Some of the most common cybersecurity risks law firms face are:
- Phishing and Social Engineering: Cybercriminals impersonate trusted entities to steal sensitive data, introduce malware, or defraud the firm.
- Ransomware and Financial Extortion: Attackers encrypt critical files and demand ransom, often with double extortion tactics—stealing and threatening to leak data.
- Data Breaches: Exposure of sensitive client and firm information, often caused by hacking or ineffective security measures.
- Insider Threats and Human Error: Malicious or accidental actions by employees that compromise security, including accidental clicks or deliberate data leaks.
- Supply Chain and Third-Party Compromises: Attacks targeting vendors or partners, which can provide a pathway into the firm’s network.
- Advanced Persistent Threats (APTs): Nation-state or highly skilled attackers targeting firms with sensitive international or governmental data.
- Cloud Security Issues: Vulnerabilities in poorly managed cloud environments like AWS or Google Cloud that expose firm data to threats.
IT Trends in the Legal Industry
The legal industry is evolving rapidly, to remain competitive and deliver efficient services. Here’s how the latest innovations are shaping the future of legal practice:
Cloud computing is quickly becoming a staple in the legal industry. It allows law firms to access their data from anywhere and is a great way to keep your data secure.
Big data analytics is becoming an increasingly important tool for law firms. It allows them to make sense of all the data they’re collecting and helps them find new ways to improve their business.
Artificial intelligence is starting to be used in many legal industries. AI is changing how law firms operate, from helping lawyers draft documents to providing legal research.
With all the new security threats, it’s no surprise that cybersecurity is a big concern for law firms. Managed IT services can help law firms keep their data safe and secure and give them peace of mind in a constantly changing world.
Document Management Systems (DMS) simplify the organisation, retrieval, and sharing of files, ensuring quick and efficient access to critical information. With strict access controls, DMS solutions protect sensitive data while enabling secure collaboration.
Help Center
Law Firm Managed IT Services FAQs
Quick answers to questions you may have.
Managed IT services for law firms include outsourced support for infrastructure, cybersecurity, compliance, data backups, and legal-specific software.
Law firms handle sensitive client data and legal documents, making security, compliance, and uptime critical – managed IT services ensure all of these are professionally maintained.
Managed IT services protect your firm through proactive threat management (24/7 monitoring, firewalls, encryption), compliance with cybersecurity standards (like the ACSC's Essential Eight), incident response planning, and employee training to reduce human error.
We provide industry-specific solutions like NetDocuments support, legal compliance consulting, secure remote access, and IT systems built for case management workflows.
Yes, we ensure compliance with Australian privacy laws and data protection standards, implementing necessary controls for handling confidential client information and minimising regulatory risks.
We support platforms like NetDocuments, Worldox and other legal-specific tools, with full integration, optimization, and troubleshooting support.
While outsourcing refers to delegating specific tasks to an external vendor, managed services involve a more comprehensive, proactive partnership. For law firms, a specialized MSP acts as an extension of the firm, providing continuous support, strategic guidance (like a Virtual CIO), and a deep understanding of the legal industry's unique security and compliance needs.