Cloud Services Vs SaaS Managed Services: Know the Difference

Matrix Solutions Australia Cloud Services Vs SaaS Managed Services

Page Contents

Cloud services and Software as a Service managed services (SaaS) are related but distinct concepts in the domain of IT and cloud computing. Here, we provide an overview of Cloud services vs. SaaS Managed Services with the key differences. When you have completely read this blog, you can make the best choice for your organisation.

Both of the services enable the handling of complex technical infrastructure without the additional cost of upkeep and installation, on-call staff, and software engineering.

What Are Cloud Services?

Cloud services are online services that enable you to send and receive emails, edit and store documents, listen to music, play games, and store images. Furthermore, these services include server management, hardware and software management, monitoring, and system intelligence management.

There are various cloud service providers like Google Cloud Platform (GCP), Amazon Web Services (AWS), Microsoft Azure, NetDocuments and Salesforce’s CRM that offer cloud computing services.

Benefits of Cloud Computing:

  • Robust infrastructure
  • Customisable services
  • Easy integration
  • Pay-per-service

What Are SaaS Managed Services?

SaaS managed services are the online version of a managed service provider (MSP). They focus on picking your own cloud-hosted tools from the internet, rather than hiring an agency that provides the necessary software tools for you.

SaaS applications are fully managed and accessed through web browsers or dedicated applications. They do not have a specific category of cloud computing that focuses on delivering software applications over the internet on a subscription basis.

Main Differences Between Cloud Services Vs. SaaS Managed services

Cloud services are broadly categorised into on-demand and infrastructure. They are hosted and provided over the internet by cloud service providers. On the other hand, SaaS managed service is a specific category of cloud computing that focuses on delivering software applications over the internet on a subscription basis. It can be considered an iteration of the traditional managed service provider.

In this discussion, we will explore the main differences between cloud services and SaaS managed services, including cost, services offered, security, stability and predictability, scalability, availability, and accessibility.

Availability and Accessibility

Cloud services: Cloud services are available based on configuration and redundancy chosen by the user. You can access it from anywhere with an internet connection. You require a valid license for user support.

SaaS managed services: A SaaS service provider typically has high availability, providing near-constant availability. Users can access the services from anywhere with an internet connection. We provide 24/7 support, ensuring that services are available day and night, including weekends and holidays.


Cloud services: Users can scale up or down resources based on their flexibility to accommodate changing workloads. You can add or remove a set of components based on the requirements.

SaaS managed services: Your managed service provider scales up or down resources according to the needs of your business. In comparison to a cloud service, you do not have as much authority.

As the business grows, resources must be organised accordingly. Changes are vital to any business, and they must be both scalable and flexible.

Stability and Predictability

Cloud services: Stability refers to the reliability and consistency of cloud resources and services. Some of the factors that contribute to stability include uptime, redundancy, security, and performance.

Predictability refers to how well user can anticipate and plan for the costs, performance, and behaviour of their cloud-based system. Predictability is lower as compared to SaaS.

Some of the pricing models of cloud computing:

  • Pay-as-you-go
  • Reserved instances
  • Fixed-rate subscription

SaaS managed services: This service provides high stability and predictable performance because the provider manages the application environment. MSPs have IT experts to manage the system optimally.


Cloud services: You must manage the security of your applications and data. Only you and your cloud service provider share the security responsibility.

SaaS managed services: Your managed service provider is solely responsible for securing the application and data, reducing the security burden on you. The agency proactively monitors and creates relevant reports to inform the organisation about the state of its system.

Additional benefits

  • Compliance assistance
  • Risk assessment
  • Correlation analysis

Services Offered

Cloud services: It offers a wide range of services, including infrastructure resources, virtual machines, databases, storage, and networking. Users have the flexibility to build and manage their own applications.

SaaS managed services: In this type of service, your service provider will offer fully managed software applications. These services include sales management, customer relationship management, email, financial management, billing, and collaboration.

The Costs

Cloud services: Costs of cloud services vary depending on usage, commonly following a pay-as-you-go model. You only pay for the resources you consume, which can be cost-effective for businesses with fluctuating workloads.

SaaS managed services: Users pay bills based on the subscription model, which enhances cost predictability. You can pay a regular fee for software access, making it budget-friendly.

In order to install software on a legacy system, organisations not only have to pay for the software but also incur the time and expense of installing it. SaaS-managed services minimise all of this, leading to lower overall costs.

Pros and Cons of Cloud Services

Cloud service providers help establish public clouds, manage private clouds, and offer on-demand services such as Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS). We will now discuss some of the pros and cons of using cloud services:


  • Disaster recovery
  • Access your data anywhere
  • Low cost
  • Scalability
  • Security


  • Lack of total control
  • Difficult to migrate
  • Requires internet connection
  • Security and privacy issues
  • Fixed contracts can be problematic

Pros and Cons of SaaS Managed Services

SaaS service provider enable the running of software applications over the internet on a subscription basis. These services allow a user to access and use the software without having to install it on their own devices or servers. Mircosoft 365 is an excellent example of SaaS.


  • Subscription-based software licensing
  • Automatic access to patches and updates
  • Ubiquitous availability where there is an internet connection
  • Reduced installation time
  • Lower costs
  • Scalability
  • Easy to use


  • Security
  • Inconsistency
  • Lack of oversight

Cloud Services vs SaaS Managed Services: What Kind of Services Do You Need?

Both services have their distinct advantages and disadvantages, so you should be mindful of the services you require.

The core service of cloud computing is the provision of application and infrastructure resources available on the internet, allowing customers to leverage powerful computing resources without the need to purchase and maintain hardware and software.

SaaS managed services support hosting and distributing applications, making them available to end users over the internet.

Still uncertain? Contact Matrix Solutions for a free consultation – clarity is just a call away! (Or a Form Fill up away)

Difference between Cloud Services vs SaaS Managed Services

The Difference between cloud Services and SaaS-managed Services are given below:

AspectCloud ServicesSaaS Managed Services
OwnershipSelf-managed infrastructureFully managed by provider
DeploymentInfrastructure providedSoftware applications
ResponsibilityUser manages resourcesProvider manages apps
ScalabilityFlexible scaling optionsLimited by software
CustomizationHigh level of controlLimited customization
MaintenanceUser responsibleProvider handles updates
Cost ModelPay for infrastructureSubscription-based
ExamplesAWS, Azure, Google CloudSalesforce, Office 365
Matrix Solutions Australia Difference Between Cloud Services and SaaS Managed Services

FAQs on Cloud Services Vs SaaS Managed Services

The difference between cloud computing and managed services is that cloud computing includes servers, hardware, storage, networking, software, intelligence, monitoring, and analytics, whereas managed services include file sharing, monitoring, storage, data analysis, Desktop as a Service (DaaS), Software as a Service (SaaS), and Infrastructure as a Service (IaaS).

The difference between hosted cloud and SaaS is that in a hosted cloud model, customers purchase and own the software, while in SaaS, users can access data from any device connected to the cloud.

Professional services offer project-based and one-off services when an organisation adopts new technologies. These services typically include implementation, maintenance, and training related to the specific technology solution your organisation is adopting. In contrast, managed services handle day-to-day operations, maintenance, and ongoing support, freeing up internal resources to concentrate on strategic projects instead of getting tied up with routine tasks.

SaaS is an online version of a Managed Service Provider (MSP), rather than hiring an agency to provide software tools for you. You can pick your own cloud-hosted tools from the internet through self-services.
In contrast, managed service providers manage and control the application toolset for a third party. However, still have one entity responsible for overseeing your IT infrastructure.

Key Benefits
Easily accessible and affordable
Cost saving
Easy to use

Schedule Your Free Consultation Today


Matrix Solutions

Matrix Solutions

Matrix Solutions is the trusted partner for legal and finance businesses providing expert Managed IT Services with 25 years of experience. Contact us today!

On Key

All Posts

Matrix Solutions Australia Benefits of Managed IT Services for Small Business
Managed IT Services

Benefits of Managed IT Services for Small Business

Technology has become an integral part of businesses today, and reliable IT support has become increasingly essential. Unfortunately, not all small businesses have the resources to maintain an in-house IT department. However, by using Managed IT Services for small businesses, they can access a range of specialised services that can help simplify their IT operations

Read More »
Matrix Solutions Wins Prestigious 2023 NetDocuments Inspire Award

Matrix Solutions Wins Prestigious 2023 NetDocuments APAC Implementation Partner of the Year Award.

NetDocuments, the world’s #1 trusted cloud platform where legal professionals do their best work, today announced the winners of the 2023 Inspire Partner Awards as part its annual Inspire 2023 – Partner Day & Inspire 2023 – User conference. The Awards recognise NetDocuments partners for their ability to deliver extraordinary value to NetDocuments customers via

Read More »
Managed IT Services Pricing Guide
Managed IT Services

Managed IT Services Pricing Guide 2024

Each business has unique needs, and contracts vary. Our Managed IT Services Pricing Guide sheds light on how price varies considering factors like IT environment size, complexity, and included services. Today, almost every business relies on IT for daily operations and customer service. Unexpected IT problems can disrupt work and lead to costly downtime. The

Read More »
Scroll to Top
Scroll to Top