Users are required to enroll prior to using the password reset utility. Please click here to enroll.
Click the following link to reset your password
Click Reset Password
Enter your Domain User Name. This is the name you use to login to your MatrixCloud Desktop, (include the domain) e.g. mtrx\firstname.lastname
Then click Continue
Select where you want to receive the verification code, and click Continue
You will receive an email (sent to your alternate email account) or sms with an Verification Code.
Enter this code on the webpage, then you will then be asked to enter in a new Password. This screen will also show you the Password Policy Requirements. These requirements must be met, otherwise it will not allow you to change your Password.
Once your new Password has been entered and you select Reset Password you should get the following screen and your Password has been successfully reset.
To download a copy of these instructions as a pdf click here